FAQ

Questions and Answers Regarding the Message from BU President about the Assistance Measures from Students and Parents Economically Affected by the Situation of the Spread of the Coronavirus Disease 2019 (COVID-19) Infection

Education Relief Programs

I requested for the financial assistantship but did not get an approval for the request, what should I do?

Students are not approved for the financial assistantship of the Summer Session of the Academic Year 2019 due to insufficient evidence and supporting documents, please submit supplemental documents via scovid19@bu.ac.th by May 18, 2020, otherwise it shall be determined that the students forfeit their request for the financial assistantship.

Can I make changes or edit the online form once submitted?

No, the form cannot be changed or edited after submission. You must review the information carefully before submitting the form.

In case I have more than one file of supporting documents to submit, what should I do?

We advise you to combine all of the files together in PDF/Word or you may also take a picture of each of the supporting documents and save them in one folder. For students using Application Note in iPhone, iPad or iPod Touch, you may explore how to scan documents at https://support.apple.com/th-th/HT210336

If awarded with the financial assistantship, are the students required to pay back the fund received?

No. The awarded financial assistantship is unconditional. The students are not required to pay back.

Are the financial assistantship limited to only Thai-national students?

BU students of all nationalities can file a request for the financial assistantship.

Do the students need to file a request for the financial assistantship every semester?

Yes, the students should file a request for the semester they wish to seek the financial assistantship for, during a period and time as specified by the University.

Does the University limit a number of students requesting for the financial assistantship?

No, the University does not limit a number of students requesting for the financial assistantship. The Committee for the Education Relief Programs shall determine and award each type of the financial assistantship to eligible students, with a consideration on a basis of financial need by each student, within allocated education relief funds from the University. A decision made by the Committee for the Education Relief Programs shall be deemed as final.

What is the difference between the Fees Relief Program and Financial Aid Program?

The Fees Relief Program refers to a waiver of summer fees or semester fees awarded to the students as determined by the University. In other words, if the student is awarded with The Full Summer Session Fees Relief Fund for the Summer Session of the Academic Year 2019, the student is not required to pay for the fees of the Summer Session of the Academic Year 2019.

In the case where the student is awarded with the 10% of Semester Fees Relief Fund for the 1st Semester of the Academic Year 2020, the student will receive a deduction of 10% from the full amount to be paid.

The Financial Aid refers to deduction of the tuition and fees based on the amount awarded to the student. For example, if the student is awarded with the Financial Aid of 10,000 baht, the student will receive a 10,000 baht deduction from the full amount of the tuition and fees to be paid.

Are the two categories of the financial assistantship awarded in cash?

No, the financial assistantships are not awarded in cash but in a deduction or exemption of the fees or the tuition as described in the answer of Question 1 above.

Are the students who are on the Student Loan Fund or Income Contingent Loan entitled to file a request to be considered for the Fees Relief Funds and the Financial Aids?

Yes, the students who are on either the Student Loan Fund or the Income Contingent Loan can also file a request for the financial assistantship.

Supplemental Arrangements for courses with laboratory-fee and extracurricular activity-fee

Can the graduate students file a request to pay for tuition and fees by an installment payment plan?

Yes, the graduate students can file a request to pay for the tuition and fees by the installment payment plan, in 2 (two) installments of 50% of the tuition and fees.

The graduate students who are not financially affected by the situation of the spread of the Coronavirus Disease 2019 (COVID-19) Infection,  COVID-19 are still entitled to pay for the tuition and fees in 2 (two) installments of 60% and 40%, respectively.

Installment Payment Plan

For the New Students Admitted in the Academic Year 2020 (Student Identification Number 1-63-xx-xxxx-x) who are on the Student Loan Fund or Income Contingent Loan and required to pay a registration expense of 8,000 baht for the Semester 1 (Starting Date on July 8, 2020), are they eligible to apply for the installment payment plan to pay for the registration expense in the amount of 8,000 baht or not?

For the Semester 1 (Starting date on July 8, 2020), the students are not eligible for the installment payment plan and are required to pay a full amount of 8,000 baht. However, for the Semester 1 (Starting Date on August 17, 2020), the students are eligible for the amount granted by the Installment Provider and are not required to pay. Thereafter, in the Semester 2, the students are able to request for the installment payment plan to pay for the outstanding amount.

Can I make changes or edit the online form once submitted?

No, the form cannot be changed or edited after submission. You must review the information carefully before submitting the form.

In case I have more than one file of supporting documents to submit, what should I do?

We advise you to combine all of the files together in PDF/Word or you may also take a picture of each of the supporting documents and save them in one folder. For students using Application Note in iPhone, iPad or iPod Touch, you may explore how to scan documents at https://support.apple.com/th-th/HT210336

Can Non-Thai students submit a request for an installment payment plan?

Non-Thai students who are eligible to submit a request for an installment payment plan must hold a Non-Immigrant B Visa or Non-Immigrant O Visa. Non-Thai students who need Non-Immigrant Education (ED Visa) are required to submit a receipt of a full payment of tuition and fees as one of the required documents when applying for a visa. Therefore, they are not eligible to apply for the Installment payment plan.


General Enquiries

15. When will the Grade Announcement of the 2nd Semester of the Academic Year 2019 be available?

The Grade Announcement of the 2nd Semester of the Academic Year 2019 will be available from June 4, 2020 onward.

16. I wish to withdraw courses of the 2nd Semester of the Academic Year 2019. When can I do this?

Online Withdrawal for the 2nd Semester of the Academic Year will be on May 9, 2020, at  http://ursa2.bu.ac.th/withdrawal/

17. During this period of COVID-19, I cannot volunteer as part of my Student Loan Fund. A total of 36 hours/year is required for my community service . What should I do as I need the total of 36 hours per year to be included in my request for the Student Loan?

As this is a requirement set by the Student Loan Fund Office, the University cannot deduct any hours for the students. However, the University will allow the students to submit the documents required for the Student Loan Fund, with the information of the recorded hours for the community service. When the COVID-19 situations return to normal, you then may complete the remaining hours for the community service.

Remarks: Students who are on the Student Loan Fund are recommended to volunteer online via Online Learning organized by the Student Loan Fund Office. Each module is for 3 hours. For more information, please visit https://www.studentloan.or.th/th/knowledgemedia/1559722224

18. When is the deadline for a submission of a request /required documents for the Student Loan Fund of the Academic Year 2020

The University will announce details of the period of submission of required documents at the end of April via the following channels.

1. Website: http://loan.bu.ac.th
2. Facebook: https://www.facebook.com/scholarship.bu/
3. e-mail (bumail.net)

7. I have problems/issues with online classes/learning , what should I do?

Contact us at https://lin.ee/fLXcdT6

9. When will the University reopen?

Until the COVID-19 situations improve and the University will inform you.

11. How will I return the books I borrowed from the Library?

You may return the books when the University reopens. You will be exempted from paying the fines but please keep the borrowed items in good condition.

13. What do I do if I need to contact the University during this time?

Contact us via Line @bu1stop

5. When will the Commencement Ceremony be held? The Postponement of the Commencement Ceremony is until when?

Until the situation of COVID-19 improves, the University will inform you of the new dates in due time. Please follow the updates on http://commencement.bu.ac.th/

4. How do I collect my academic gown and hood?

Students who already registered for graduation and paid the rental fee for the academic gown and hood may collect the items at the Cattleya Shop. The shop reopens on April 21, 2020. Students can collect the academic gown and hood at the shop or have them sent by a delivery service.

1. If I need to file for a late registration for graduation, what should I do?

2. I need to send the photographs for my registration for graduation, where should I send them to?

Students may send the photographs until June 26, 2021. In case you cannot bring the photographs at the University, you may send the photographs by post to the Records Division, Bangkok University (Main Campus). Please make a note at the corner of the envelope “ Photographs in Academic Gown”, and at the back of each photograph, write your name-last name student identification number, major and school.

Mailing Address:
Bangkok University
9/1 Moo 5 Phahonyothin Road Klong Nueng, Klong Luang Pathum Thani 12140

3. I have not registered for graduation and have not paid the graduation registration fee. What should I do?

Students who have not registered for graduation and have not paid the graduation registration fee can register for graduation from now until March 31, 2020 at http://commencement.bu.ac.th/ and pay the fee by April 2, 2020

6. I submitted my request to change my major of study/school, where can I find out about a result of my request?

The Records Division will send an email to the student with the result and advice on how to proceed. If the students do not receive the email, please contact us at records_office@bu.ac.th

8. How long do I need to study online?

Modes of teaching and learning will be appropriately adjusted accordingly to the evolving situation of COVID-19.

10. What about my Internship?

For information on your internship, please contact your school at http://connect.bu.ac.th/

12. What should I do if I need important documents from the University, for example, a Transcript? Who should I contact?

Please contact us at records_office@bu.ac.th Or Visit the website of the Records Office at http://recordsoffice.bu.ac.th/index.php/alumni/online-service-for-transcript-request Go to Menu and select Transcript via Internet and follow the recommended steps.

14. I do not receive any email from my instructor(s). What should I do?

You may contact your School via https://bulinks.bu.ac.th/ Or Contact us at Line @bu1stop

For More Information

BU ONE STOP SERVICE

LINE @bu1stop


Monday to Saturday, 8.30 – 16.45 hrs.